Términos del servicio
SHAZU ONLINE STORE
TERMS OF SERVICE
Last Updated: September 3, 2026
Welcome to SHAZU Online Store. These Terms of Service govern your access to and use of the SHAZU website, online store, products, services, features, and transactions.
Throughout these Terms, the words “SHAZU,” “we,” “us,” and “our” refer to SHAZU Online Store. The words “you,” “your,” “customer,” and “user” refer to any person who visits our website, creates an account, places an order, purchases a product, or otherwise uses our services.
Our online store is hosted through Shopify, which provides the e-commerce platform that allows us to offer and sell products online.
By visiting our website, purchasing from SHAZU, creating an account, or otherwise using our services, you agree to these Terms of Service and any policies referenced within them.
If you do not agree with these Terms, you should not use our services or place an order.
1. ACCEPTANCE OF THESE TERMS
By accessing SHAZU Online Store, you confirm that you have read, understood, and agreed to these Terms of Service.
These Terms apply to all visitors, customers, account holders, purchasers, and other users of our website.
Your use of a specific feature or service may also be subject to additional policies displayed on our website.
2. ELIGIBILITY
You must have the legal capacity to enter into a binding transaction under the laws applicable to you.
If you are under the age of legal majority in your jurisdiction, you may use our services only with the involvement and permission of a parent or legal guardian where required.
You may not use SHAZU for an unlawful or unauthorized purpose.
3. ONLINE STORE USE
You agree to use SHAZU only for legitimate shopping and personal purposes.
You may not use our website to engage in fraud, abuse, harassment, unauthorized commercial activity, data collection, interference with our systems, or any activity prohibited by law.
You may not attempt to gain unauthorized access to our website, customer accounts, administrative systems, payment systems, servers, databases, or other technical infrastructure.
4. CUSTOMER INFORMATION
When placing an order, you agree to provide accurate, current, and complete information.
This may include your:
Full name.
Email address.
Telephone number.
Billing address.
Shipping address.
Payment information.
You are responsible for reviewing this information before submitting your order.
SHAZU is not responsible for delays or delivery problems caused by incorrect information supplied by the customer, except where applicable law provides otherwise.
5. CUSTOMER ACCOUNTS
Certain features may allow or require you to create an account.
You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.
You should notify SHAZU promptly if you believe someone has gained unauthorized access to your account.
We may suspend or restrict an account when reasonably necessary to protect customers, prevent fraud, investigate misuse, or maintain the security of our services.
6. PRODUCTS
SHAZU may offer jewelry, fashion accessories, lifestyle products, and other merchandise through our online store.
Product availability may change at any time.
We may introduce new products, discontinue products, modify collections, or limit product quantities.
We make reasonable efforts to describe our products accurately.
However, colors and appearance may vary slightly depending on photography, lighting, screen settings, device displays, production variations, and other factors.
7. JEWELRY PRODUCTS
Jewelry requires appropriate handling and care.
Exposure to perfume, lotions, cosmetics, cleaning chemicals, chlorine, salt water, excessive moisture, impact, friction, or improper storage may affect the appearance or condition of jewelry.
Normal wear and damage caused by improper handling are not manufacturing defects.
Any specific material information provided on a product page should be reviewed before purchase.
8. PRODUCT IMAGES
Product images are provided to help customers understand the appearance and design of our merchandise.
We make reasonable efforts to display products accurately.
Your device may display colors differently from the physical product.
Minor differences in color, lighting, texture, positioning, or photographic presentation do not necessarily indicate that a product is defective.
9. PRODUCT DESCRIPTIONS
We attempt to provide accurate product descriptions, dimensions, colors, materials, specifications, and other relevant information.
If we discover a material error in a product listing, we may correct the information.
If an error materially affects an order you already placed, we may contact you with available options.
10. PRICES
Prices are displayed in the currency indicated on our website.
SHAZU may change prices at any time before an order is placed.
A price change does not normally affect an order that has already been accepted and paid, except where correction of an obvious pricing error is legally permitted.
Taxes, shipping charges, duties, or other applicable fees may be added during checkout.
11. PRICING ERRORS
Despite reasonable efforts, pricing errors may occasionally occur.
If a product is listed at an obviously incorrect price due to a technical, administrative, or typographical error, we reserve the right, where legally permitted, to correct the error.
If payment has already been collected for an order we cannot fulfill because of such an error, we will provide an appropriate refund.
12. PROMOTIONS AND DISCOUNTS
SHAZU may offer promotional codes, discounts, special pricing, bundles, or limited-time offers.
Unless otherwise stated:
Promotional codes cannot be redeemed for cash.
Discounts may have expiration dates.
Some products may be excluded.
Certain promotions may not be combined.
Promotional terms may change before the promotion expires when permitted by law.
Fraudulent or unauthorized use of promotional offers is prohibited.
13. ORDERS
Submitting an order does not necessarily mean that SHAZU has accepted it.
We may review an order before acceptance or fulfillment.
You will normally receive an electronic confirmation after placing an order.
An automated confirmation acknowledges receipt of the order but does not necessarily guarantee availability or shipment.
14. RIGHT TO REFUSE OR CANCEL ORDERS
Where permitted by law, SHAZU may refuse or cancel an order for legitimate reasons, including:
Product unavailability.
Incorrect pricing.
Payment authorization failure.
Suspected fraud.
Duplicate transactions.
Incorrect customer information.
Shipping restrictions.
Security concerns.
Violation of these Terms.
Abuse of promotional offers.
Unusually large quantities suggesting unauthorized resale.
If we cancel an order after receiving payment and the customer is entitled to reimbursement, we will issue the appropriate refund.
15. ORDER QUANTITY LIMITATIONS
SHAZU may establish reasonable quantity limits for certain products.
We may limit quantities purchased by the same customer, account, payment method, billing address, shipping address, or household when necessary to prevent fraud, unauthorized resale, inventory manipulation, or abuse of promotional pricing.
16. PAYMENT
You agree to provide valid payment information and confirm that you are authorized to use the selected payment method.
Payments may be processed through Shopify or other authorized payment providers.
Your payment may be subject to authorization, verification, security checks, and fraud-prevention procedures.
17. PAYMENT SECURITY
SHAZU takes reasonable measures to use reputable commerce and payment infrastructure.
Payment information may be processed by third-party payment providers.
Their services may be subject to their own terms and privacy practices.
You should never send sensitive payment credentials through unofficial communication channels.
18. FRAUD PREVENTION
SHAZU may use reasonable fraud-prevention measures to protect customers and the business.
An order may be temporarily held while information is reviewed.
We may request additional verification when reasonably necessary.
We may cancel or refuse suspicious transactions where permitted by law.
19. CHARGEBACKS AND PAYMENT DISPUTES
If you experience a problem with your purchase, you may contact SHAZU so we can attempt to resolve the issue.
When a payment dispute or chargeback is filed, we may provide relevant records to the payment processor, card network, bank, Shopify, or other institution reviewing the dispute.
Relevant records may include:
Order confirmation.
Transaction records.
Shipping information.
Tracking information.
Delivery confirmation.
Customer communications.
Return records.
Refund records.
Fraud-prevention information.
Nothing in these Terms eliminates any legal right you may have to dispute a transaction.
20. SHIPPING
Shipping availability, estimated delivery periods, rates, and methods may be displayed during checkout or elsewhere on our website.
Delivery estimates are estimates unless expressly stated otherwise.
Carrier delays, severe weather, customs processing, transportation interruptions, holidays, incorrect addresses, and other circumstances may affect delivery.
21. SHIPPING ADDRESS
You are responsible for providing a complete and accurate shipping address.
Review your shipping information carefully before completing checkout.
If you discover an error after placing an order, contact SHAZU as quickly as possible.
We cannot guarantee that an address can be changed after fulfillment begins.
22. INTERNATIONAL SHIPPING
If international shipping is available, orders may be subject to customs procedures, duties, taxes, import restrictions, or brokerage charges.
The customer may be responsible for these costs where applicable.
International customers are responsible for determining whether a product can legally be imported into their destination country.
23. DELIVERY
An order may be considered delivered when the applicable carrier confirms delivery to the address provided with the order, subject to applicable consumer protection laws and the circumstances of the shipment.
If you cannot locate a package marked as delivered, contact the carrier and SHAZU promptly.
We may review tracking information and request a carrier investigation.
24. LOST PACKAGES
If tracking indicates that a package may have been lost before delivery, contact SHAZU.
We may work with the carrier to investigate.
The appropriate solution will depend on the carrier's findings, the circumstances of the shipment, our applicable policies, and consumer protection law.
25. STOLEN PACKAGES
Customers should use a secure delivery address whenever possible.
If tracking confirms delivery but a package is later reported missing, we may request additional information and assist with reasonable carrier investigation procedures.
Each case may be reviewed individually.
26. RETURNS
Returns are governed by the SHAZU Return & Refund Policy.
Customers must follow the return instructions and eligibility requirements stated in that policy.
Products returned without following applicable procedures may be refused where permitted by law.
27. REFUNDS
Eligible refunds are handled according to the SHAZU Return & Refund Policy.
Approved refunds are generally returned to the original payment method.
Financial institutions and payment providers may require additional processing time after SHAZU issues the refund.
28. EXCHANGES
Product exchanges are subject to availability and our Return & Refund Policy.
We cannot guarantee that the requested replacement product, size, color, or variation will remain available.
29. ORDER CANCELLATIONS
Contact SHAZU promptly if you want to cancel an order.
We cannot guarantee cancellation once processing or fulfillment has started.
Orders already shipped may need to follow our standard return procedure.
30. FINAL SALE PRODUCTS
Products clearly identified as “Final Sale” may not qualify for ordinary returns or exchanges.
This does not remove rights that cannot legally be excluded, including applicable rights concerning defective or incorrectly supplied products.
31. GIFT CARDS
If SHAZU offers gift cards, their use may be governed by additional conditions.
Gift cards cannot normally be redeemed for cash except where required by law.
Customers are responsible for protecting gift card codes against unauthorized use.
32. INTELLECTUAL PROPERTY
The SHAZU name, branding, original logos, website graphics, original photographs, product presentation, written content, promotional materials, layouts, and other proprietary materials may be protected by intellectual property laws.
You may not copy, reproduce, republish, distribute, modify, sell, commercially exploit, or falsely claim ownership of SHAZU proprietary content without authorization, except where permitted by law.
33. SHAZU BRAND NAME
You may not use the SHAZU name, logo, or branding in a way that falsely suggests affiliation, authorization, sponsorship, partnership, or endorsement.
Unauthorized impersonation of SHAZU is prohibited.
34. CUSTOMER REVIEWS
SHAZU may allow customers to submit ratings, reviews, photographs, or other content.
Reviews should reflect genuine experiences.
You may not knowingly submit fraudulent, deceptive, unlawful, threatening, abusive, defamatory, or infringing content.
We may moderate content where reasonably necessary to comply with law or platform rules.
35. USER-SUBMITTED CONTENT
If you voluntarily submit photographs, reviews, feedback, suggestions, or other content, you confirm that you have the necessary rights to submit that material.
Any license granted to SHAZU for such content will be governed by the terms presented when the content is submitted and applicable law.
36. PROHIBITED ACTIVITIES
You may not:
Use SHAZU for unlawful purposes.
Attempt unauthorized access to our systems.
Introduce malicious software.
Interfere with website functionality.
Scrape or harvest customer information unlawfully.
Impersonate another person.
Submit fraudulent orders.
Use stolen payment information.
Abuse refunds or chargebacks.
Manipulate promotions.
Submit knowingly false claims.
Attempt to bypass security measures.
Use our intellectual property without authorization.
Conduct activities that violate applicable laws or regulations.
37. RESALE AND COMMERCIAL PURCHASING
Unless SHAZU specifically authorizes wholesale or resale activity, products are generally offered for ordinary retail purchasing.
We may limit or cancel orders that reasonably appear intended for unauthorized resale when permitted by law.
38. THIRD-PARTY SERVICES
Our website may use services provided by third parties, including Shopify, payment processors, shipping carriers, analytics providers, and other service providers.
Third-party services may be governed by separate terms and privacy policies.
SHAZU does not control every aspect of third-party platforms.
39. THIRD-PARTY LINKS
Our website may contain links to external websites.
A link does not necessarily mean that SHAZU controls or endorses the external website.
You should review the terms and privacy practices of third-party websites before using them.
40. SHOPIFY
Our store uses Shopify's commerce technology.
Certain features, payment methods, integrations, and checkout functions may therefore depend on Shopify and other integrated service providers.
Your interaction with those services may also be subject to applicable third-party terms.
41. WEBSITE AVAILABILITY
We work to maintain access to our store, but uninterrupted availability cannot be guaranteed.
Maintenance, updates, technical problems, service-provider outages, security incidents, or other events may temporarily affect the website.
42. WEBSITE CHANGES
SHAZU may update the design, features, product selection, functionality, or structure of the website.
We may add or remove features where permitted.
43. ERRORS AND OMISSIONS
Occasionally, information on our website may contain typographical mistakes, inaccuracies, or omissions.
We may correct these errors when discovered.
If a material correction affects an existing order, we will handle the matter consistently with applicable law.
44. PRODUCT AVAILABILITY
Products may sell out without notice.
Adding a product to your cart does not necessarily reserve inventory.
Availability may change before checkout is completed.
45. PERSONAL INFORMATION
Our collection and handling of personal information are governed by our Privacy Policy and applicable privacy laws.
You should review the SHAZU Privacy Policy to understand how information may be collected, used, shared, and protected.
46. COMMUNICATIONS
By providing your contact information during an order or customer-service request, you authorize us to communicate with you regarding that transaction.
Marketing communications are subject to applicable consent requirements.
Where required, you may unsubscribe from marketing communications using the method provided.
47. SMS AND EMAIL MARKETING
If SHAZU offers promotional email or SMS services, enrollment may be optional.
Marketing consent is not a condition of purchasing unless expressly permitted by applicable law.
Additional terms may apply to SMS programs.
48. CUSTOMER SERVICE
Customers may contact SHAZU using the contact methods provided on our website.
For faster order assistance, include your order number and the email address associated with the purchase.
49. ABUSIVE CONDUCT
We expect respectful communication between customers and our team.
Threats, harassment, discrimination, fraud, or abusive conduct may result in communication restrictions or account limitations where legally appropriate.
Legitimate complaints and consumer-rights requests will not be treated as abuse merely because a customer disagrees with us.
50. SUSPENSION OR TERMINATION
SHAZU may suspend or terminate access to certain services when reasonably necessary because of fraud, security risks, unlawful activity, material violation of these Terms, or serious abuse of our services.
Existing legal obligations concerning valid orders, refunds, or consumer rights remain applicable.
51. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, SHAZU provides its website and services subject to the warranties expressly provided by us and warranties that cannot legally be excluded.
Nothing in these Terms excludes mandatory consumer guarantees.
52. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, SHAZU will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website where such liability can legally be limited.
This section does not exclude liability that cannot legally be excluded or limited.
53. CUSTOMER RESPONSIBILITY
You are responsible for following product instructions, jewelry-care recommendations, storage recommendations, and safety information provided with a product.
You are also responsible for determining whether a product is appropriate for your intended personal use.
54. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of our services, your material violation of these Terms, or your infringement of another person's rights.
This provision does not require consumers to indemnify SHAZU for losses caused by SHAZU's own unlawful conduct.
55. SEVERABILITY
If a court or other competent authority determines that a provision of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.
56. NO WAIVER
If SHAZU does not immediately enforce a provision of these Terms, that does not necessarily mean we have permanently waived the right to enforce it later.
57. ENTIRE AGREEMENT
These Terms, together with applicable policies referenced on our website, form the agreement governing your use of SHAZU's services.
Related policies may include our:
Return & Refund Policy.
Privacy Policy.
Shipping Policy.
Payment terms.
Promotional terms.
Other policies displayed during checkout.
58. CONSUMER PROTECTION RIGHTS
Nothing in these Terms is intended to remove legal protections that consumers cannot waive.
Mandatory federal, state, local, or other applicable consumer protection laws will control if they conflict with these Terms.
59. GOVERNING LAW
These Terms will be interpreted according to the laws applicable to SHAZU and the transaction, without eliminating consumer protections that apply based on the customer's location.
Any specific governing-law or dispute-resolution provision should reflect SHAZU's actual registered business location and applicable legal requirements.
60. DISPUTE RESOLUTION
If a disagreement occurs, we encourage customers to contact SHAZU first so that both parties can attempt to resolve the matter.
Any formal dispute process will remain subject to applicable law and any valid dispute-resolution terms displayed by SHAZU.
61. CHANGES TO THESE TERMS
SHAZU may update these Terms of Service to reflect changes to our products, business practices, technology, legal obligations, or services.
The “Last Updated” date will indicate when these Terms were most recently revised.
Changes will apply as permitted by applicable law.
62. CONTACT INFORMATION
Questions about these Terms of Service should be submitted through the contact information listed on the SHAZU Online Store website.
For questions regarding an order, include your:
Full name.
Order number.
Email address associated with the order.
Clear description of your request.
63. FINAL ACKNOWLEDGMENT
By accessing SHAZU Online Store or completing a purchase, you acknowledge that you have had an opportunity to review these Terms of Service and the policies applicable to your transaction.
Your continued use of SHAZU is subject to these Terms and applicable law.
SHAZU ONLINE STORE
Elegant shopping. Simple service. A store designed around you.