Política de reembolso
SHAZU ONLINE STORE
RETURN & REFUND POLICY
Last Updated: September 3, 2026
Thank you for shopping with SHAZU Online Store. We want every customer to understand our return, refund, exchange, and cancellation rules before completing a purchase. By placing an order through our Shopify store, you acknowledge and agree to this Return & Refund Policy.
1. RETURN PERIOD
SHAZU accepts eligible return requests within 14 calendar days from the date the tracking information confirms that your order was delivered.
After the 14-day period has expired, the order is considered final and we reserve the right to decline the return.
Submitting a return request does not automatically mean that your return has been approved. All returns must meet the eligibility requirements stated in this policy.
2. RETURN ELIGIBILITY
To qualify for a return, the product must:
Be unused and unworn.
Be in the same condition in which you received it.
Contain all original packaging, tags, cards, protective materials, accessories, and components.
Show no signs of wear, alteration, washing, damage, misuse, perfume, cosmetics, moisture, or other contamination.
Be returned with proof of purchase or the original order information.
Products that do not meet these requirements may be refused and may not qualify for a refund.
3. JEWELRY RETURN CONDITIONS
Due to the nature of jewelry products, SHAZU maintains strict return standards.
Bracelets, necklaces, rings, chains, and other eligible jewelry must be completely unworn and returned in their original condition and packaging.
Jewelry showing scratches, discoloration, bending, broken clasps, missing stones, damaged chains, signs of wear, exposure to chemicals, or other customer-caused damage will not qualify for a refund.
For hygiene reasons, earrings and other pierced jewelry may be considered final sale once their sealed or protective packaging has been opened, where permitted by applicable law.
4. NON-RETURNABLE ITEMS
Certain products cannot be returned unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.
Non-returnable products may include:
Final-sale or clearance merchandise.
Gift cards.
Personalized or custom-made products.
Products altered at the customer's request.
Opened hygiene-sensitive products.
Worn or used jewelry.
Products damaged after delivery.
Products returned without authorization.
Items missing original components or packaging.
Any item specifically identified as “Final Sale” on the product page.
5. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
You must inspect your package promptly after delivery.
If you receive an incorrect, damaged, or defective product, contact SHAZU as soon as possible and preferably within 48 hours after delivery.
Your request should include:
Your full name.
Your order number.
A clear explanation of the problem.
Clear photographs of the product.
Photographs of the packaging when relevant.
Photos of the shipping label when relevant.
Video evidence may be requested when reasonably necessary to evaluate the claim.
Do not discard the product or original packaging while your claim is being reviewed.
If SHAZU confirms that we sent an incorrect product or that the product arrived damaged or defective, we will provide an appropriate remedy, which may include a replacement, refund, or other resolution as required by applicable law.
6. RETURN AUTHORIZATION
Do not send a product back without contacting SHAZU first.
You must request and receive return instructions before shipping your return.
Packages returned without authorization, sent to an incorrect address, or returned using a method contrary to the provided instructions may be rejected.
7. RETURN SHIPPING COSTS
For ordinary returns involving a change of mind, incorrect size selection, accidental purchase, or another reason not caused by SHAZU, the customer is responsible for return shipping costs unless otherwise stated or required by law.
Original shipping charges are generally non-refundable.
If SHAZU confirms that the product was incorrect, damaged, or defective upon arrival, we will handle eligible return shipping costs as required under the approved resolution.
We strongly recommend using a trackable shipping service for authorized returns.
SHAZU is not responsible for customer return packages that are lost, stolen, misdirected, or damaged while being transported back to us.
8. REFUND INSPECTION
Receiving a returned package does not automatically guarantee a refund.
SHAZU may inspect the returned product to verify its condition and eligibility.
If the return satisfies this policy, we will approve the refund.
If the product has been used, worn, damaged, altered, or returned incomplete, SHAZU reserves the right to reject the refund to the extent permitted by applicable law.
9. REFUND METHOD
Approved refunds will normally be issued to the original payment method used for the purchase.
We do not normally issue refunds to a different credit card, bank account, or payment method.
Once SHAZU processes an approved refund, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.
SHAZU does not control processing times imposed by financial institutions.
10. SHIPPING CHARGES
Original shipping charges are non-refundable unless:
SHAZU shipped the wrong product.
The product arrived damaged or defective and the refund includes shipping under applicable law.
Applicable consumer law requires the shipping charge to be refunded.
Expedited shipping charges and optional delivery services are generally non-refundable when the service was successfully provided.
11. EXCHANGES
SHAZU does not guarantee direct exchanges.
When an exchange is available, the replacement product depends on current inventory.
We may require you to return the original item before a replacement is shipped.
If the desired replacement is unavailable, we may issue an eligible refund instead.
12. ORDER CANCELLATIONS
Contact SHAZU immediately if you need to cancel an order.
Cancellation requests are not guaranteed.
Once an order has entered processing, fulfillment, packing, or shipping, we may be unable to cancel it.
If the order has already shipped, you must follow the applicable return procedure after receiving the package.
13. INCORRECT SHIPPING ADDRESS
Customers are responsible for entering a complete and accurate shipping address at checkout.
SHAZU cannot guarantee that an address can be changed after an order has been placed.
If an order is returned because the customer entered an incorrect or incomplete address, refused delivery, or failed to collect the package, additional shipping charges may apply before the order can be resent.
Any refund for an eligible returned order may exclude shipping expenses and other non-refundable costs, subject to applicable law.
14. REFUSED OR UNCLAIMED PACKAGES
Refusing a package does not automatically qualify the order for a full refund.
Unclaimed, refused, or undeliverable packages must be returned to SHAZU and inspected before any eligible refund is processed.
Additional shipping expenses may be deducted where permitted by law.
15. LOST OR STOLEN PACKAGES
If tracking shows that a package has not been delivered or appears lost in transit, contact SHAZU so the shipment can be reviewed.
If tracking confirms delivery but you cannot locate the package, check the delivery location, household members, neighbors, building management, and the carrier.
A carrier investigation may be required.
SHAZU will evaluate eligible claims based on tracking information, carrier findings, order records, and applicable law.
16. PRODUCT COLOR AND APPEARANCE
Product colors may appear slightly different depending on lighting, photography, screen brightness, display settings, and device configuration.
Minor visual differences that do not constitute a defect may not qualify as a damaged-product claim.
This provision does not limit your rights when a product is materially different from its description.
17. NATURAL WEAR AND CUSTOMER DAMAGE
Normal wear is not considered a manufacturing defect.
Damage resulting from misuse, improper storage, impact, pulling, bending, chemicals, perfumes, lotions, cleaning products, chlorine, salt water, excessive moisture, or other external conditions generally does not qualify for a refund.
18. PROMOTIONAL AND DISCOUNTED ORDERS
Products purchased with a promotional code or discount remain subject to this policy unless the product was clearly identified as final sale.
If an order-level discount applies to multiple products and only part of the order is returned, the refund may be recalculated according to the actual promotional value allocated to the returned product.
19. CHARGEBACKS AND PAYMENT DISPUTES
If you experience a problem with an order, contact SHAZU so we can review the issue.
We maintain order confirmations, payment records, shipping information, tracking records, delivery confirmations, customer communications, and return records where appropriate.
If a payment dispute or chargeback is filed, we may provide relevant transaction and fulfillment documentation to the payment processor or financial institution handling the dispute.
Nothing in this section restricts your legal right to dispute a transaction when appropriate.
20. FRAUDULENT RETURN ACTIVITY
SHAZU reserves the right to refuse transactions, returns, or refunds associated with suspected fraud, return abuse, altered products, false claims, repeated misuse of our policies, or other suspicious activity, where permitted by law.
We may request additional information reasonably necessary to verify an order or return.
21. RETURN PROCESSING
After an authorized return is delivered to us, allow reasonable time for inspection and processing.
You will be notified when the return has been reviewed.
Approval of a return request before shipment does not guarantee a refund if the returned product fails the inspection requirements described in this policy.
22. INTERNATIONAL ORDERS
For international orders, customers may be responsible for return shipping costs, customs charges, duties, taxes, brokerage fees, and other expenses associated with returning merchandise, unless the return results from our error or applicable law requires otherwise.
Customs duties and import taxes paid directly to government authorities or third parties may not be refundable by SHAZU.
23. POLICY ABUSE
SHAZU may limit or refuse future purchases or return privileges when legally permitted if an account demonstrates repeated fraudulent activity, excessive return abuse, manipulation of promotional offers, false damage claims, or other conduct intended to misuse this policy.
24. LEGAL RIGHTS
This policy does not exclude, restrict, or override any consumer rights that cannot legally be waived.
If applicable federal, state, or local law gives you rights that conflict with a provision of this policy, the applicable law will control.
25. POLICY CHANGES
SHAZU may update this Return & Refund Policy when business practices, products, shipping procedures, or legal requirements change.
The version applicable to your purchase will generally be the policy in effect when you placed your order, subject to applicable law.
26. CONTACT SHAZU
All return, refund, damaged-product, and order-related requests should be submitted through the contact information provided on the SHAZU Shopify store.
When contacting us, include your name, order number, and a clear description of your request.
SHAZU ONLINE STORE
Thank you for shopping with SHAZU. By completing a purchase, you acknowledge that you have had an opportunity to review this Return & Refund Policy before placing your order..