Política de envío
SHAZU ONLINE STORE
SHIPPING POLICY
Last Updated: September 3, 2026
Thank you for shopping with SHAZU Online Store. This Shipping Policy explains how we process, prepare, ship, track, and deliver orders placed through our online store.
By placing an order with SHAZU, you agree to the shipping terms described below.
1. ORDER PROCESSING
All orders are subject to processing before shipment.
Processing includes:
Order verification.
Payment verification.
Product availability confirmation.
Fraud and security review when necessary.
Product preparation.
Packaging.
Shipping label creation.
Transfer of the package to the shipping carrier.
Processing time is separate from shipping and delivery time.
2. PROCESSING TIME
Most orders are processed within 1 to 5 business days after successful payment.
Business days generally exclude Saturdays, Sundays, and recognized holidays.
Processing may take longer during:
Holiday periods.
Sales and promotional events.
High-volume periods.
Product launches.
Inventory updates.
Severe weather.
Unexpected operational interruptions.
Orders requiring additional payment or address verification may also experience processing delays.
3. SHIPPING TIME
Delivery time begins after your order has been processed and transferred to the shipping carrier.
Estimated delivery times shown during checkout are estimates unless specifically stated otherwise.
SHAZU cannot guarantee an exact delivery date for standard shipping.
4. UNITED STATES SHIPPING
SHAZU may ship orders throughout eligible locations within the United States.
Available shipping methods and charges will normally appear during checkout.
Delivery times depend on the destination, shipping method, carrier, weather, and other transportation conditions.
5. INTERNATIONAL SHIPPING
When international shipping is available, SHAZU may ship to eligible countries displayed during checkout.
International delivery may take longer because of:
Customs inspections.
Import procedures.
Local postal systems.
International carrier transfers.
Government restrictions.
Holidays.
Weather conditions.
Transportation interruptions.
Customers are responsible for confirming that the products they purchase can legally be imported into their destination country.
6. SHIPPING COSTS
Shipping costs are calculated according to the shipping method, destination, package characteristics, promotional offers, or other conditions displayed during checkout.
The total shipping charge will normally be displayed before you complete your purchase.
By completing your order, you agree to the shipping charges presented at checkout.
7. FREE SHIPPING
SHAZU may occasionally offer free shipping as part of a promotion.
Free shipping may have conditions such as:
Minimum purchase requirements.
Eligible products.
Eligible destinations.
Promotional periods.
Specific shipping methods.
Free shipping does not automatically mean expedited shipping.
SHAZU may modify or discontinue a free-shipping promotion before a customer places an order.
8. SHIPPING ADDRESS
You are responsible for providing a complete and accurate shipping address.
Before completing checkout, carefully verify:
Recipient name.
Street address.
Apartment or unit number.
City.
State or province.
ZIP or postal code.
Country.
Telephone number when requested.
SHAZU is not responsible for delays resulting from incorrect or incomplete information provided by the customer, subject to applicable law.
9. ADDRESS CHANGES
If you entered an incorrect shipping address, contact SHAZU immediately.
We will attempt to assist when possible.
We cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipment.
Once a carrier has received the package, address changes may be unavailable or may require direct communication with the carrier.
10. INCORRECT ADDRESS
If a package cannot be delivered because the customer provided an incorrect or incomplete address, the carrier may return it to the sender.
If the package is successfully returned to SHAZU, we may contact the customer regarding available options.
Additional shipping charges may apply if the customer requests reshipment.
Original shipping charges may be non-refundable where permitted by law.
11. RETURNED TO SENDER PACKAGES
A package may be returned to SHAZU for reasons including:
Incorrect address.
Incomplete address.
Invalid address.
Unclaimed package.
Failed delivery attempts.
Customer refusal.
Carrier restrictions.
Failure to collect the package.
If this happens, SHAZU will review the shipment after the package is returned.
The customer may be responsible for additional shipping costs if reshipment is requested and the delivery failure was caused by information or actions attributable to the customer.
12. ORDER TRACKING
When tracking is available, customers will normally receive tracking information after shipment.
Tracking information may take time to become active after a shipping label is created.
A “Label Created” status does not necessarily mean that the carrier has physically scanned the package.
Allow reasonable time for tracking information to update.
13. TRACKING RESPONSIBILITY
Customers should monitor their tracking information after shipment.
Tracking can provide information about:
Carrier acceptance.
Package movement.
Estimated delivery.
Delivery attempts.
Delivery exceptions.
Final delivery.
If tracking shows an unexpected problem, contact SHAZU or the carrier as soon as possible.
14. DELIVERY ESTIMATES
Any delivery date displayed on our website, during checkout, or through tracking should generally be treated as an estimate unless expressly guaranteed.
Delivery times may change because of circumstances outside SHAZU's reasonable control.
15. SHIPPING DELAYS
Shipping delays may occur because of:
Severe weather.
Natural disasters.
Carrier disruptions.
Transportation problems.
Customs processing.
Government restrictions.
Labor disruptions.
High shipping volumes.
Holiday periods.
Incorrect addresses.
Security inspections.
Unexpected carrier delays.
SHAZU will provide reasonable assistance when a shipment experiences a significant problem.
16. HOLIDAY SHIPPING
Shipping carriers often experience higher package volumes during holidays.
Processing and delivery may take longer during these periods.
Customers purchasing products for birthdays, holidays, gifts, travel, or other time-sensitive occasions should place orders early.
17. LOST PACKAGES
If your package appears to be lost in transit, contact SHAZU with your order number.
We may review:
Tracking history.
Shipping records.
Carrier information.
Delivery scans.
Customer-provided information.
We may also open or request a carrier investigation.
A package is not automatically considered lost simply because tracking has not updated for a short period.
18. PACKAGES MARKED DELIVERED
If tracking shows “Delivered” but you cannot locate your package, first check:
Your mailbox.
Front entrance.
Side or rear entrance.
Building reception.
Package room.
Household members.
Neighbors.
Property management.
Other secure areas around the delivery address.
Carriers sometimes place packages in protected locations.
If you still cannot locate the package, contact the carrier and SHAZU promptly.
19. STOLEN PACKAGES
Customers should provide a secure delivery location whenever possible.
When a carrier confirms delivery but the package is reported missing afterward, SHAZU may review the circumstances and assist with available carrier procedures.
A carrier investigation, delivery confirmation, photograph, GPS delivery information, or other documentation may be considered when evaluating the situation.
20. DELIVERY CONFIRMATION
Carrier tracking may serve as evidence of shipment and delivery.
Depending on the shipping method, delivery confirmation may include:
Tracking status.
Delivery timestamp.
Delivery photograph.
Signature.
Carrier scan.
Delivery location information.
Other carrier records.
21. SIGNATURE REQUIREMENT
Certain orders may require a signature at delivery.
SHAZU may use signature confirmation for orders based on value, destination, security considerations, carrier requirements, or fraud-prevention measures.
If signature confirmation is required, someone may need to be available to receive the package.
22. MULTIPLE PACKAGES
An order containing multiple products may occasionally be shipped in more than one package.
Packages may arrive on different dates.
If this happens, separate tracking numbers may be provided.
Receiving only one package does not necessarily mean that items are missing from your order.
23. MULTIPLE ORDERS
Separate orders may be shipped separately even when they have the same customer and shipping address.
SHAZU does not guarantee that multiple orders will be combined into one shipment.
24. PRE-ORDERS
If SHAZU offers pre-order products, the estimated shipping period will normally be stated on the applicable product page.
Pre-order shipping dates are estimates and may change because of manufacturing, inventory, transportation, or supplier delays.
25. CUSTOM OR SPECIAL-ORDER PRODUCTS
Custom, personalized, or special-order products may require additional preparation time.
Any estimated processing period provided for these products is separate from carrier delivery time.
26. OUT-OF-STOCK PRODUCTS
Inventory errors can occasionally occur.
If a purchased product becomes unavailable before shipment, SHAZU may:
Contact you regarding the delay.
Offer an available alternative with your agreement.
Cancel the unavailable item.
Issue an applicable refund.
We will not knowingly substitute a materially different product without customer authorization.
27. DAMAGED PACKAGES
Inspect your package after delivery.
If your package or product arrives damaged, contact SHAZU as soon as possible.
Please retain:
The product.
Original packaging.
Shipping box or mailer.
Shipping label.
Protective materials.
You may be asked to provide clear photographs or other reasonable evidence so we can evaluate the claim.
28. INCORRECT PRODUCTS
If SHAZU sends you a product different from the product ordered, contact us promptly.
Provide your order number and photographs of the product received.
Once the issue is verified, SHAZU will provide an appropriate resolution consistent with our Return & Refund Policy and applicable law.
29. MISSING ITEMS
If an item appears to be missing from your package, contact SHAZU promptly.
Before submitting a claim, verify whether your order was divided into multiple shipments.
We may review order records, package information, fulfillment records, shipping weights, and tracking information when investigating missing-item claims.
30. CUSTOMS AND IMPORT DUTIES
International orders may be subject to:
Customs duties.
Import taxes.
VAT.
Brokerage charges.
Processing fees.
Local government charges.
These charges are generally determined by the destination country and are outside SHAZU's direct control.
Unless stated otherwise at checkout or required by applicable law, the customer is responsible for applicable import charges.
31. CUSTOMS DELAYS
SHAZU does not control customs agencies.
International packages may be delayed during customs inspection or clearance.
Customers may be required to provide information directly to customs authorities or the carrier.
Failure to provide required information may result in additional delays or return of the shipment.
32. REFUSED INTERNATIONAL SHIPMENTS
Customers should understand applicable customs charges before placing an international order.
If a customer refuses an international shipment because of customs duties, import taxes, or other applicable charges, the package may be returned to SHAZU.
Any eligible refund will be handled according to our Return & Refund Policy and applicable law.
Shipping charges and other non-recoverable costs may be excluded from the refund where legally permitted.
33. SHIPPING RESTRICTIONS
Some products may not be available for shipment to every destination.
Restrictions may result from:
Carrier policies.
Local regulations.
Import restrictions.
Product limitations.
International shipping rules.
Operational limitations.
If we cannot legally or practically ship an order to the selected destination, we may cancel the affected order and issue an applicable refund.
34. CUSTOMER RESPONSIBILITY AFTER DELIVERY
Once a package is delivered, customers should retrieve and secure it promptly.
Leaving packages unattended for extended periods may increase the risk of theft, weather damage, or loss.
35. WEATHER DAMAGE AFTER DELIVERY
Customers should retrieve delivered packages promptly, especially during rain, snow, extreme heat, or other severe weather.
If a carrier leaves a package in an inappropriate location and damage occurs, contact SHAZU promptly so we can review the situation.
36. ORDER CANCELLATION BEFORE SHIPPING
Contact SHAZU immediately if you need to cancel an order.
Cancellation requests are not guaranteed.
Once fulfillment begins, we may be unable to stop the shipment.
If an order has already shipped, the customer may need to follow our Return & Refund Policy.
37. SHIPPING CHARGES AND RETURNS
Original shipping charges are generally non-refundable for ordinary returns unless applicable law requires otherwise.
If SHAZU confirms that we shipped an incorrect, defective, or damaged product, shipping costs will be handled according to our Return & Refund Policy and applicable law.
38. EXPEDITED SHIPPING
When expedited shipping is offered, the expedited delivery period generally begins after order processing.
Choosing expedited shipping does not necessarily reduce the time required to process and prepare an order unless specifically stated.
39. DELIVERY TO APARTMENTS AND MULTI-UNIT BUILDINGS
Customers living in apartments, condominiums, dormitories, gated communities, or multi-unit buildings should provide all information necessary for successful delivery.
This may include:
Apartment number.
Unit number.
Building number.
Access instructions.
Reception information.
Other information accepted by the carrier.
40. P.O. BOXES
Some carriers or products may not support delivery to P.O. boxes.
If a P.O. box cannot be used for your selected shipping method, you may be asked to provide a physical address.
41. SHIPPING FRAUD
SHAZU may review or temporarily hold orders that show reasonable indicators of fraud or unauthorized payment activity.
We may request additional verification before shipment.
If an order cannot be reasonably verified, we may cancel it and refund eligible payment amounts.
42. RESHIPPING
SHAZU does not guarantee free reshipping when a package is returned because of:
Incorrect customer-provided address.
Incomplete customer-provided address.
Customer refusal.
Failure to collect the package.
Repeated unsuccessful delivery attempts attributable to the recipient.
Customers may be required to pay additional shipping charges before the order is sent again.
43. CUSTOMER COMMUNICATION
Customers are responsible for providing an active email address and other requested contact information.
We may use this information to send:
Order confirmations.
Shipping confirmations.
Tracking information.
Delivery updates.
Order problems.
Address verification requests.
Customer-service communications.
44. CARRIER POLICIES
Once a package enters the carrier's network, certain aspects of transportation and delivery are governed by the carrier's procedures.
SHAZU may assist customers with reasonable shipping inquiries, claims, and investigations.
45. REFUNDS FOR SHIPPING PROBLEMS
A shipping delay alone does not automatically qualify an order for a refund.
Refund eligibility depends on the circumstances, our Return & Refund Policy, the selected shipping service, carrier findings, and applicable law.
46. DELIVERY CLAIM INVESTIGATIONS
SHAZU may require reasonable time to investigate a lost, damaged, missing, or disputed delivery claim.
We may communicate with the shipping carrier and review relevant order and tracking information.
Customers agree to provide reasonable information necessary to investigate legitimate shipping claims.
47. FALSE SHIPPING CLAIMS
Submitting knowingly false information about delivery, damage, missing merchandise, or package theft is prohibited.
Where permitted by law, SHAZU may refuse fraudulent claims, restrict accounts associated with repeated abuse, and provide relevant transaction information to payment processors or other appropriate parties.
48. SHIPPING POLICY AND RETURNS
This Shipping Policy should be read together with the SHAZU Return & Refund Policy and Terms of Service.
If you return an eligible product after delivery, the Return & Refund Policy governs the return process.
49. CONSUMER RIGHTS
Nothing in this Shipping Policy removes or limits consumer rights that cannot legally be waived.
Applicable consumer protection laws will control if they conflict with any provision of this policy.
50. POLICY UPDATES
SHAZU may update this Shipping Policy as our shipping methods, carriers, destinations, business operations, or legal requirements change.
The current version will be displayed on our online store with an updated revision date.
51. CONTACT SHAZU
For shipping assistance, contact SHAZU through the contact information provided on our Shopify store.
Include the following information when contacting us:
Your full name.
Order number.
Email address associated with the order.
Tracking number, if available.
A clear description of the shipping issue.
Photographs when reporting damage.
SHAZU ONLINE STORE
We prepare every order with care and aim to provide clear tracking and reliable delivery from our store to your door.